Frequently asked questions
- How secure is Spamchek?
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Our filter systems are probably better protected than your company's mail server. All systems are both multi-redundant and situated at multiple locations.
- How safe are Spamchek's virus filters?
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Our multiple virus filters are updated several times daily. The probability that our filters would not recognize a virus, is vanishingly small. Much greater is the risk of infection from USB flash drives or CD-ROMs, so we advise our customers to continue using internal virus filters.
- What happens if a customer's mail server fails?
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Not a single email is lost, because we store all incoming emails for up to 30 days.
- How long does it take to switch to Spamchek, and what we need to install?
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From registration to launch usually takes less than one working day. You don't have to install anything - your administrator only has to change your mail server's
DNS MX configuration, which takes less than five minutes.
- What operating systems and email programs does Spamchek work with?
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Spamchek operates at the SMTP level and is therefore 100% platform independent. Nor does it matter which e-mail programs are used.
- How can I be sure that Spamchek doesn't withhold any wanted emails?
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After passing through the filter stages every email receives an individual score. Emails with less than 4 points are considered clean and forwarded. Emails with 4 to 6 points are regarded as potential spam and listed in the next quarantine report. They comprise about 0.5% of all filtered emails. If an email has been withheld in error by the receiver or administrator, it can be released immediately. Emails with more than 6 points are regarded as spam with 100% certainty, accounting for about 92% of all filtered emails.
- What proportion of emails are erroneously withheld?
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Vanishingly small: In the course of a month, less than 0.01%.
- How long do emails remain in quarantine?
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Definite spam is stored for 96 hours; possible spam for 8 weeks.
- How long does processing take with Spamchek?
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Even at a very high volume of spam, an email is processed in less than 10 seconds, thus almost in real time.
- What about data security/privacy?
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We are subject to strict Swiss laws. We also guarantee absolute discretion by contract, and all our employees sign a confidentiality agreement, like those used in Swiss banks and financial institutions.
- Does Spamchek require any additional hard- or software?
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No. On the contrary - the capacity of your mail server increases by about 90% because only clean messages are forwarded to you.
- We're not completely sure that Spamchek is really right for us. What should we do?
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Send us an email and for 30 days we'll filter your emails for spam and viruses free of charge. But be warned - after a few days you won't want to do without Spamchek again ...
- What about support?
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Spamchek is a Swiss service. That is, we provide support in your native language, and if you call our hotline, someone answers in Herrliberg (not Hyderabad, Krakau or Dublin).
- Is Spamchek a Swiss company?
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Yes. Our perspective on quality is accordingly Swiss.
- How big is Spamchek?
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Large enough to handle very large email volumes - but small (and Swiss) enough to be responsive to your needs.